Shipping & Returns
Lucky Star proudly offers free domestic shipping on orders $50+. Orders will be processed and shipped within 1-3 businesses days from order date. In the rare instance that an item is out of stock/backordered additional shipping time may occur. Orders placed on weekends or holidays will be processed the following business day. Orders processed during holiday seasons are subject to additional shipping time.
Free shipping offer is only valid on domestic orders, international shipping additional fees may apply.
Orders Outside the USA
For orders outside the United States please, allow for additional shipping time. We are not responsible for duties or fees that may be incurred upon delivery. These are set by government and vary by country. We are not familiar with duties on a country by country basis.
We are confident you will be happy with your purchase from Lucky Star Jewels, but in the instance you are not satisfied, we will gladly accept your return of full-price merchandise within 14 days from order delivery. Returned merchandise should be unworn and in the same condition as when it was received with original packaging and tags. Custom orders/personalization, sale, or discount/promotion code items are not eligible for return or exchange. Lucky Star is not responsible for return shipping fees. Returns must be approved first through email then shipped back to Lucky Star under the responsibility and cost of the buyer.
If jewelry is found to be defective within 30 days of purchase, we will gladly repair or replace item(s). To submit a defect claim, a clear photo must be submitted to email@example.com showing defect. Defective items must be approved before shipping back to Lucky Star to ensure proper care instructions were followed. Lucky Star is not responsible for normal wear and tear on items.
Please email firstname.lastname@example.org for return/exchange inquires.
To extend the life of your jewelry:
-Remove jewelry before working out or coming in contact with liquids. This includes: Water, perfume, lotions, oils, etc.
-Avoid any bleach or chemicals, as this can affect finish.
-After use, wipe jewelry clean with a cotton cloth and store in a cool, dry place.
-Store each piece of jewelry separately in individual pouches to avoid tarnishing or scratching.